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Product Specialist - TAP (WI)

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Date: May 14, 2019

Location: Schofield, WI, US, 54476

Company: Greenheck Group

Build your Future with Us!

 

 

Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 

 

 

Responsible for the assitance of application and product support, including the planning, development and coordination of this support. The product specialis will also be responsible for developing and delivering training programs for the Make-up air, Energy Recovery and Indoor Air Handler product families and their channels.

Principal Duties & Responsibilities:

  • Provide product and application support to both internal and external customers.
  • Provide customer support via phone and email to meet corporate guidelines.
  • Provide quotes for routine Special Design Requests (SDRs)
  • May travel to resolve field problems.
  • Identify and find solutions to field application problems.
  • Understand existing literature to provide input for marketing changes and customer support as requested.
  • Identify opportunities for product improvement.
  • Become familiar with the competitor’s products and apply this knowledge to the company’s advantage.
  • Deliver routine and internal rep trainings, Product Center Tours, and Shop Tours.
  • Responsible for Computer Aided Product Selection (CAPS) testing and providing input for future enhancements.
  • Proficient user of CAPS to assist customers.

Business Unit Specific Duties & Responsibilities:

  • Responsible for product knowledge and troubleshooting capability that will include mechanical and electrical systems, refrigeration systems, and gas fired heating systems.

Job Qualifications: 

  • Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school
  • Between 1-3 years of work experience is required
  • Strong analytical, communication and interpersonal skills
  • Strong computer skills. Excel, PowerPoint, SAP, etc.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

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