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Product Specialist

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Date: Sep 7, 2017

Location: Schofield, WI, US, 54476

Company: Greenheck Group

General Summary:

Responsible for product planning and development, coordination of application support, special designs and product and application training programs for the respective product family and its channels.

Principal Duties & Responsibilities:

  • Provide product and application support to both internal and external customers.
  • Provide customer support via phone and email to meet corporate guidelines.
  • Provide Quotes for routine Special Design Requests (SDRs)
  • Ability to gather information and find solutions to field problems.
  • May travel to resolve field problems.
  • Identify and find solutions to field application problems.
  • Working familiarity of existing literature to provide input for marketing changes and customer support as requested.
  • Provide input on marketing studies.
  • Identify opportunities for product improvement.
  • Become familiar with the competitor’s products and apply this knowledge to the company’s advantage.
  • Deliver routine and internal rep trainings, Product Center Tours, and Shop Tours.
  • Responsible for Computer Aided Product Selection (CAPS) testing and providing input for future enhancements.
  • Proficient user of CAPS to assist customers.

Job Qualifications:

Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.

Between 1-3 years of work experience is required.

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Nearest Major Market: Wausau