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Product Specialist

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Date: Sep 28, 2017

Location: Schofield, WI, US, 54476

Company: Greenheck Group

Responsible for product planning and development, coordination of application support, special designs and product and application training programs for the respective product family and its channels.

Principal Duties & Responsibilities:

  • Provide product and application support to both internal and external customers.
  • Provide customer support via phone and email to meet corporate guidelines.
  • Provide Quotes for routine Special Design Requests (SDRs)
  • Ability to gather information and find solutions to field problems.
  • May travel to resolve field problems.
  • Identify and find solutions to field application problems.
  • Working familiarity of existing literature to provide input for marketing changes and customer support as requested.
  • Provide input on marketing studies.
  • Identify opportunities for product improvement.
  • Become familiar with the competitor’s products and apply this knowledge to the company’s advantage.
  • Deliver routine and internal rep trainings, Product Center Tours, and Shop Tours.
  • Responsible for Computer Aided Product Selection (CAPS) testing and providing input for future enhancements.
  • Proficient user of CAPS to assist customers.

Business Unit Specific Duties & Responsibilities:

Greenheck’s Lab and Fume Exhaust segment focuses on providing ventilation solutions for critical and life safety exhaust applications. This position covers a variety of marketing activities around supporting both our key sales channels and pre-engineered exhaust systems.  This is a great opportunity to learn more about Greenheck’s products and markets while contributing as a Product Specialist or Application Engineering Specialist within the growing Lab and Fume Exhaust business segment.  

Job Qualifications: 

Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.

Between 1-3 years of work experience is required.

Business Unit Specific Qualifications:

Excellent communication skills and being team oriented are a must. Having proficient skills in Word, Excel and SAP are a plus.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

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