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Sr. Product Specialist

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Date: Jun 11, 2018

Location: Schofield, WI, US, 54476

Company: Greenheck Group

Build your Future with Us!

 

 

Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 

General Summary:

Responsible for the daily support of business unit products, and the supervision of the product support team to ensure compliance with process improvement initiatives, customer support guidelines, and strategic growth initiatives.

Principal Duties & Responsibilities:

  • Ensure daily customer service activities comply with customer service guidelines in regards to quality, coverage, and response time.
  • Provide technical support for both internal and external sales people in the areas of selection, application, and existing product support.
  • Lead process improvement activities which enhance the level of customer support the product support team provides.
  • Coordinate special design requests and special pricing with internal resources to ensure the company can meet its commitments.  Track special design requests and define product improvement projects for reoccurring requests
  • Manage the development/delivery of internal/external product training seminars.
  • Manage the resolution and tracking of field problems.  Define/coordinate long term solutions to reoccurring problems.
  • Manage literature development projects which relate to the technical support of existing products.
  • Evaluate components for quality, reliability and performance and advise engineering and purchasing as to those components which might enhance the product.

Job Qualifications:

Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by completing a regular four-year college program.

Minimum 5 -10 years of experience required.

  • Strong analytical, communication and interpersonal skills.
  • Strong computer skills. Excel, Power Point, SAP, etc.
  • Must be a self-starter, who can prioritize tasks.
  • Must possess strong leadership skills and excellent customer service skills.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

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