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Title:  Customer Care Supervisor


Schofield, WI, US, 54476

Company:  Greenheck

Build your Future with Us!



Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 

Greenheck's Customer Care Supervisor will work alongside the Customer Care Manager in leading, directing and motivating the sales support teams in order to achieve the overall corporate sales objectives. A qualified Sales Supervisor will be detail-oriented, thorough, and will play a collaborative role in growing and implementing standards and processes within the sales team.


As the Customer Care Supervisor, you will be responsible for:

  • Maintain sales and service levels for respective regional accounts on a daily basis, mainly via telephone and email with a four-hour response time
  • Assisting customer service staff with duties where required, spending at least 50% of your day assisting with emails and phone calls
  • Monitor daily activites of sales support operations
  • Answer all complex inquires relevant to customer service and works on resolution. Identifies the internal resources required to meet the requests.
  • Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
  • Hire and train customer service staff to deliver high class customer service.
  • Perform annual reviews, appraisals and performance management reviews for the customer service staff.
  • Coach, mentor and develop team members. Lead by example and portray high levels of integrity and professionalism.
  • Identify to improve customer service standards and issues to make the sales department more efficient
  • Occasional travel to rep offices requires the ability to be professional and effecitve in public speaking. 


Qualifications include:

  • 3-5 years of progressively more responsible work experience required
  • Bachelors degree preferred
  • Analytical ability required
  • Familiarity period of 7-12 months


Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not inteded to be construed as an exhaustive list of all responsibilities, duties and skills. 


Why join the Greenheck family?

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

Health insurance

Prescription drug benefits

Dental insurance

Paid vacations and holidays

401(k) Retirement savings plan

On-site clinic and fitness center (Schofield location)

Employee Assistance Program

Flexible spending accounts for medical or dependent care expenses

Tuition assistance

Employee Wellness Program



Want to hear more about the Greenheck culture? Take a look for yourself! https://www.youtube.com/watch?v=T-AoWHyH8b0&feature=youtu.be



We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Nearest Major Market: Wausau