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Application Engineer I

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Date: Jan 27, 2019

Location: Minneapolis, MN, US

Company: Greenheck Group



General Summary:

The Applications Engineer shall perform a wide range of activities as needed including but not limited to: technical phone & email support, applications support, root-cause problem analysis, training for internal & external customers, and data analysis.


Principal Duties & Responsibilities:

  • Provide technical support via phone and e-mail for both internal and external customers
  • Develop solutions for product applications
  • Identify trends (calls, product defects, etc.) and communicate to the appropriate team for resolution in order to improve product quality, and customer satisfaction while reducing call volume
  • Develop/conduct technical training classes
  • Travel to customer job sites as necessary
  • Demonstrated ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment
  • Identify and implement process improvements
  • Work with design engineering to develop a scope for enhancements on existing products
  • Utilize tools such as MS Word, Excel, PowerPoint, CRM, Fortis and SAP
  • Dependable and able to work regularly in a team environment



Job Qualifications:

  • Engineering Degree – Mechanical preferred
  • 0-3 years of work experience is required
  • Strong communication skills
  • Available to travel up to 25% of the time for field commissioning and troubleshooting work

Nearest Major Market: Minneapolis