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Application Engineer I
Date: Jan 27, 2019
Location: Minneapolis, MN, US
Company: Greenheck Group
General Summary:
The Applications Engineer shall perform a wide range of activities as needed including but not limited to: technical phone & email support, applications support, root-cause problem analysis, training for internal & external customers, and data analysis.
Principal Duties & Responsibilities:
- Provide technical support via phone and e-mail for both internal and external customers
- Develop solutions for product applications
- Identify trends (calls, product defects, etc.) and communicate to the appropriate team for resolution in order to improve product quality, and customer satisfaction while reducing call volume
- Develop/conduct technical training classes
- Travel to customer job sites as necessary
- Demonstrated ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment
- Identify and implement process improvements
- Work with design engineering to develop a scope for enhancements on existing products
- Utilize tools such as MS Word, Excel, PowerPoint, CRM, Fortis and SAP
- Dependable and able to work regularly in a team environment
Job Qualifications:
- Engineering Degree – Mechanical preferred
- 0-3 years of work experience is required
- Strong communication skills
- Available to travel up to 25% of the time for field commissioning and troubleshooting work
Nearest Major Market: Minneapolis
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