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Product Specialist

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Date: Nov 30, 2018

Location: Minneapolis, MN, US, 55411

Company: Greenheck Group

 

Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 

General Summary:

 

The Product Specialist shall perform a wide range of activities as needed including but not limited to: technical phone & email support, applications support, root-cause problem analysis, training for internal & external customers, and data analysis.

 

Principal Duties & Responsibilities:

 

  • Provide technical support via phone and e-mail for both internal and external customers
  • Develop solutions for product applications
  • Identify trends (calls, product defects, etc.) and communicate to the appropriate team for resolution in order to improve product quality, and customer satisfaction while reducing call volume
  • Develop/conduct technical training classes
  • Travel to customer job sites as necessary
  • Demonstrated ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment
  • Identify and implement process improvements
  • Work with design engineering to develop a scope for enhancements on existing products
  • Utilize tools such as MS Word, Excel, PowerPoint, CRM, Fortis and SAP
  • Dependable and able to work regularly in a team environment

 

 

Job Qualifications:

 

  • An Associate’s Degree in an Engineering Discipline or a non-engineering bachelor’s degree is required
  • Between 1-3 years of work experience is required.
  • Strong communication skills
  • Available to travel up to 25% of the time for field commissioning and troubleshooting work


Nearest Major Market: Minneapolis