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Parts Coordinator (MN)

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Date: Sep 2, 2017

Location: Minneapolis, MN, US

Company: Greenheck Group

General Summary:

Responsibility to deliver exceptional customer service for Innovent’s replacement parts customers.  The Parts Coordinator has the primary responsibility of working with customers on the phone or through email to identify parts requirements, document information in the CRM system, and provide timely responses to the customer to include Quotes or Proposals and ensuring Parts Orders/Purchase Orders are processed and shipped according to customer requirements.

Principal Duties & Responsibilities:

  • Maintain professional communications with customers to gain a full understanding of the customer’s needs to ensure the correct replacement parts are provided
  • Become familiar with all resources to locate and identify the correct parts that are needed by the customer.
  • Must be able to work with and communicate with all levels of the Company to ensure the customer’s parts needs are met or exceeded by providing the correct replacement parts are delivered to the correct address in a timely manner.
  • Become familiar with the parts pricing protocol and procedures for pricing parts.
  • Generate quotes and proposals for parts based on phone calls, email or requests provided by internal contacts or other departments;
  • Maintain familiarity with the UCT products and the parts and components used in the construction of the products and equipment.
  • Maintain familiarity with the order entry processes and procedures to ensure orders are processed correctly.
  • Process requests from the customer and communicate the response with the information in a well-organized format.
  • Review all parts orders for warranty validation.  Review all manual parts orders for completeness and accuracy
  • Assist with any project requests to aid in improving customer service and other documented reference materials used both internally and externally
  • Work with supervisor on additional projects as workload permits
  • Provide backup for other team members in the Parts Department as necessary

Job Qualifications:

Work requires, in addition to the skills normally acquired through a general high school education, specialized or technical training which may be obtained in high school commercial or shop courses or by a relatively brief period (less than two years) of intensive preparation outside of school.

Between 1-3 years of work experience is required.

Familiarity period is 1 to 2 years.

 

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Nearest Major Market: Minneapolis