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Product Specialist - Airolite

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Date: Nov 27, 2017

Location: Schofield, WI, US, 54476

Company: Greenheck Group

 

Responsible for product planning and development, coordination of application support, special designs and product and application training programs for the respective product family and its channels.

Principal Duties & Responsibilities:

  • Provide product and application support to both internal and external customers.
  • Provide customer support via phone and email to meet corporate guidelines.
  • Provide Quotes for routine Special Design Requests (SDRs).
  • Ability to gather information and find solutions to field problems.
  • Identify and find solutions to field application problems.
  • Working familiarity of existing literature to provide input for marketing changes and customer support as requested.
  • Provide input on marketing studies.
  • Identify opportunities for product improvement.
  • Become familiar with the competitor’s products and apply this knowledge to the company’s advantage.
  • Deliver routine and internal rep trainings and shop tours.
  • Responsible for Computer Aided Product Selection (CAPS) testing and providing input for future enhancements.
  • Proficient user of CAPS to assist customers.

Business Unit Specific Duties & Responsibilities:

  • Must be able to read and interpret Architectural plans and specifications.
  • Proficient knowledge of freight terms to accurately place orders both domestic and exporting:  FCA, CPT, DAP, etc.
  • Process credits, additional bills, sample requests and order changes.
  • Answer inquiries regarding order status, general shipping issues, RGA’s and order changes.
  • Prepare project folders and files for Airolite engineered orders.
  • Review and document spec credit applications.
  • Review engineered order documentation (purchase orders, quotes and other project documents). 
  • Review purchase orders for compliance with standard terms and conditions, pricing and freight.
  • Perform preliminary special material review for manufacturing.

Job Qualifications:

Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.

Between 1-3 years of work experience is required.

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

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Nearest Major Market: Wausau