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Title:  Parts Coordinator - Unison (MN)

Location: 

Minneapolis, MN, US, 55411

Company:  Greenheck Group
Date:  Apr 8, 2021

Build your Future with Us!

 

 

Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

 

General Summary:

Responsibility to deliver exceptional customer service for Unison replacement parts customers.  The Parts Coordinator has the primary responsibility of working with customers on the phone or through email to identify parts requirements, document information in the CRM system, and provide timely responses to the customer to include Quotes or Proposals and ensuring Parts Orders/Purchase Orders are processed and shipped according to customer requirements.

 

Principal Duties & Responsibilities:

 

  • Maintain professional communications with customers to gain a full understanding of the customer’s needs to ensure the correct replacement parts are provided
  • Become familiar with all resources to locate and identify the correct parts that are needed by the customer.
  • Must be able to work with and communicate with all levels of the Company to ensure the customer’s parts needs are met or exceeded by providing the correct replacement parts are delivered to the correct address in a timely manner.
  • Become familiar with the parts pricing protocol and procedures for pricing parts.
  • Generate quotes and proposals for parts based on phone calls, email or requests provided by internal contacts or other departments;
  • Maintain familiarity with the UCT products and the parts and components used in the construction of the products and equipment.
  • Maintain familiarity with the order entry processes and procedures to ensure orders are processed correctly.
  • Process requests from the customer and communicate the response with the information in a well-organized format.
  • Review all parts orders for warranty validation.  Review all manual parts orders for completeness and accuracy
  • Assist with any project requests to aid in improving customer service and other documented reference materials used both internally and externally
  • Work with supervisor on additional projects as workload permits
  • Provide backup for other team members in the Parts Department as necessary

 

Job Qualifications: 

Work requires, in addition to the skills normally acquired through a general high school education, specialized or technical training which may be obtained in high school commercial or shop courses or by a relatively brief period (less than two years) of intensive preparation outside of school.

 

Between 1-3 years of work experience is required.

 

Familiarity period is 1 to 2 years.

 

Business Unit Specific Qualifications:

 

Strong communication skills

 

Special Notation

 

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

 

 

Why join the Greenheck family?

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

Health insurance

Prescription drug benefits

Dental insurance

Paid vacations and holidays

401(k) Retirement savings plan

Employee Assistance Program

Flexible spending accounts for medical or dependent care expenses

Tuition assistance

Employee Wellness Program

 

Want to hear more about the Greenheck culture? Take a look for yourself! https://www.youtube.com/watch?v=T-AoWHyH8b0&feature=youtu.be

 

 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

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Nearest Major Market: Minneapolis