Title: Customer Care Assistant
Schofield, WI, US, 54476
Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.
General Summary:
We are currently seeking a motivated, enthusiastic, and reliable Customer Care Assistant to join our team. In this role you will occasionally interact with our clients addressing concerns, and fielding questions based on the below duties and responsibilities. To be successful in this position, you must be self-motivated, professional, and friendly.
Principal Duties & Responsibilities:
- Maintain sales and service levels for the respective regional accounts on a daily basis, with a four-hour response time. Assisting customer service staff with duties where required.
- Process warranty RGA’s (Return Goods Authorization)
- Log requests in CRM-Case Management
- Process Late Ship report and correspond with the rep.
- Provide Packing list and POD’s
- Provide Invoice/Acknowledgement copies
- Provide motor data sheets
- Process RGA’s and run Return Goods Authorization (RGA) report – cancelled, expired, & received, run open report quarterly
- MOS Change confirmation (review order in SAP)
- Process Order changes/cancellations
- Provide order status and expected ship dates.
- Able to remain calm and professional, even with challenging clients.
Job Qualifications:
Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by completing a regular four-year college program.
Between 3-5 years of progressively more responsible work experience is required.
- Some analytical ability required.
- Familiarity period of 7-12 months.
Special Notation
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Nearest Major Market: Wausau