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Title:  Customer Care Assistant

Location: 

Schofield, WI, US, 54476

Company:  Greenheck
Date:  Nov 22, 2019

Build your Future with Us!

We are currently seeking a motivated, enthusiastic, and reliable Customer Care Assistant to join our team.  In this role you will occasionally interact with our clients addressing concerns, and fielding questions based on the below duties and responsibilities.  To be successful in this position, you must be self-motivated, professional, and friendly.

 

As the Sales Assistant, you will be responsible for: 

  • Maintain sales and service levels for the respective regional accounts on a daily basis, with a four-hour response time. Assisting customer service staff with duties where required.
  • Process warranty RGA's (Return Goods Authorization)
  • Log requests in CRM-Case Management
  • Process Late Ship report and correspond with the rep.
  • Provide packing list and POD's
  • Provide Invoice/Acknowledgement copies 
  • Provide moto data sheets
  • Run RGA report – cancelled, expired, & received
  • Run RGA open report quarterly
  • MOS Change confirmation (review order in SAP)
  • Run Monthly Rep Report 
  • Able to remain calm and professional, even with challenging clients.

Qualifications:

Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by completing a regular four-year college program.

  • Related customer service experience preferred.
  • Between 3-5 years of progressively more responsible work experience is required. 
  • Some analytical ability required. 
  • Familiarity period of 7-12 months.

Why join the Greenheck family? 

Our benefit package and salaries are among the best in our industry. Benefits may very slightly by location, but generally include: 

  • Health insurance 
  • Prescription drug benefits 
  • Dental insurance 
  • Paid vacations and holidays 
  • 401(k) Retirement savings plan 
  • On-site clinic and fitness Center (Schofield location) 
  • Employee Assistance Program 
  • Flexible spending accounts for medical or dependent care expenses 
  • Tuition assistance 
  • Employee Wellness Program  

 

Want to hear more about the Greenheck culture? Take a look for yourself! 

https://www.youtube.com/watch?v=T-AoWHyH8b0&feature=youtu.be

 

Special Notation: 

The preceding statements are intended to describe the general nature and level of work being performed by people in this position 

 

#LI-POST 

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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Nearest Major Market: Wausau