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IT Support Technician (WI)

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Date: Sep 12, 2017

Location: Schofield, WI, US

Company: Greenheck Group

Opportunity. Growth. Global Reach.

Those are just a few of the many words to describe a career within the Greenheck Group. We are a successful, global company, focused on creating high quality HVAC air movement and control and architectural products. And with multiple businesses within the Greenheck Group (including Greenheck, Accurex, Airolite, Unison, Innovent, Precision Coils, and Valent), you can create a career path that’s varied and unique to you. All while remaining with the same company.

Assess and recommend hardware and software configurations, installs and maintain PC hardware, software and vendor provided systems. "Systems" may include other computer hardware and networking equipment.  Perform diagnostics and trouble shooting.  Provide technical assistance and training to end users and technical staff.  This individual will work directly with end users and must be able to effectively communicate procedures and solutions at all levels of user experience in a professional manor.  Must be able to work flexible hours to assist with computer maintenance and upgrades. Considerable initiative and independent judgement are exercised in making technical decisions.  The work is performed under general direction.

Principal Duties & Responsibilities:

  • Inspect PC equipment, set up and test PC's and peripherals such as monitors, keyboards, printers, CDROM drives and disk drives.  Prepare PC's for delivery and installation at users site.
  • Install, maintain and support operating system software, including the determination of errors and the application of corrections, as necessary.
  • Install, maintain and support application software, including the determination of errors and the application of corrections, as necessary.
  • Install, maintain and support network and data communication hardware and software.
  • Provide first and second level of trouble-shooting in resolving problems.
  • Maintain good working relationships with local computer and repair shops.
  • Coordinate the work of vendor representatives assisting in system maintenance or upgrades.
  • Diagnose system hardware, software, and operator problems.  Recommend or perform minor remedial actions to correct problems based on knowledge of system operations.
  • Work with helpdesk to provide proper levels of customer service based on customer needs.
  • Schedule activities to obtain the most effective use of time.
  • Attend technical conferences, formal training classes, and seminars to keep abreast of new hardware and software product developments.
  • Performs related work as required.

Job Qualifications:

  • Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.
  • Between 1-3 years of work experience is required.
  • General knowledge of Information Technology concepts and procedures
  • Knowledge of microcomputer hardware and peripherals
  • Working knowledge and experience with DOS, Windows 95, NT, 2000, and XP operating systems; Microsoft Office suite.
  • Knowledge of networking with host systems and software to provide terminal emulation
  • Basic knowledge of the Internet and associated application software
  • Ability to communicate effectively both orally and in writing
  • Ability to establish effective service-oriented working relationships with IT staff and end users
  • Ability to grasp complex technical issues quickly with good retention of knowledge
  • Ability to trouble-shoot and analyze problems
  • Demonstrate a desire to remain current with new technology and concepts
  • Ability to work well under intense pressure
  • Must be able to work hours necessary to insure timely completion of projects

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

 


Nearest Major Market: Wausau