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Inside Sales Coordinator

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Date: Aug 14, 2019

Location: Schofield, WI, US, 54476

Company: Greenheck Group

Build your Future with Us!

 

 

Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 

 

 

General Summary:

Support field Account Managers through coordination of post sales activities including but not limited to: shipping coordination, billing inquires, and return goods requests.

 

Principal Duties & Responsibilities: 

  • Provides support to internal/external customers, Regional Account Managers and Account Managers through multiple lines of communication
  • Answers inquiries regarding order status, moving order build dates, additional bills or order changes
  • Relay feedback from  Regional Account Managers and Account Managers to improve overall customer service experience
  • Investigate and execute credit requests
  • Update order change forms and ensure the appropriate parties are updated
  • Provides backup assistance to the order entry function including entering new orders, shipping and order changes and credit rebills.
  • Logs field problems.
  • Manage pre-sale actives through a Customer Relationship Management (CRM) program.
  • Processes in-house changes in accordance with appropriate guidelines.

 

Job Qualifications:

  • Basic customer Service skills are required as well as the ability to communicate through multiple lines of communication
  • Must have the ability to prioritize workloads timely, effectively and operate in a fast paced environment
  • 0-1 year experience required. Previous business experience is helpful but not required

 

Special Notation:

 The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and skills. 

 

 

 

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