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Title:  Product Specialist - Axial (WI)

Location: 

Schofield, WI, US, 54476

Company:  Greenheck Group
Date:  Aug 11, 2022

Build your Future with Us!

 

 

Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

 

General Summary:

Responsible for product planning and development, coordination of application support, special designs and product and application training programs for the respective product family and its channels.

 

Principal Duties & Responsibilities:

  • Provide product and application support to both internal and external customers.
  • Provide customer support via phone and email to meet corporate guidelines.
  • Provide Quotes for routine Special Design Requests (SDRs)
  • Ability to gather information and find solutions to field problems.
  • May travel to resolve field problems.
  • Identify and find solutions to field application problems.
  • Working familiarity of existing literature to provide input for marketing changes and customer support as requested.
  • Provide input on marketing studies.
  • Identify opportunities for product improvement.
  • Become familiar with the competitor’s products and apply this knowledge to the company’s advantage.
  • Deliver routine and internal rep trainings, Product Center Tours, and Shop Tours.
  • Responsible for Computer Aided Product Selection (CAPS) testing and providing input for future enhancements.
  • Proficient user of CAPS to assist customers.
 

Business Unit Specific Duties & Responsibilities:

  • Run analysis on large jobs profitability to determine discount strategies and work with the business unit to run cross functional reviews of these opportunities.
  • Help facilitate the post-sale support of strategic partnerships and hyperscale opportunities
  • Manage warranty claims to assess root cause and impact on budget, while providing appropriate and timely resolution.
  • Cross training on multiple products to develop the competency on technical product support.
  • Provide technical assistance on product selection, installation and troubleshooting.

 

Job Qualifications: 

Work requires extensive technical or specialized training such as that which would be acquired in the first two or three years of college or technical school.

 

Between 1-3 years of work experience is required.

 

Business Unit Specific Qualifications:

  • Must have a realistic yet optimistic attitude
  • Willingness to learn the technical aspects of our products, technical aptitude preferred 
  • Very capable at problem solving 
  • Accountable and able to lead a situation to resolution
  • Easy to work with 

 

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

 

 

Why join the Greenheck family?

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

Health insurance

Prescription drug benefits

Dental insurance

Paid vacations and holidays

401(k) Retirement savings plan

On-site clinic and fitness center (Schofield location)

Employee Assistance Program

Flexible spending accounts for medical or dependent care expenses

Tuition assistance

Employee Wellness Program

#LI-POST

 

Want to hear more about the Greenheck culture? Take a look for yourself! https://www.youtube.com/watch?v=T-AoWHyH8b0&feature=youtu.be

 

 

 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

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