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Title:  Sales Support Supervisor - Axial (WI)


Schofield, WI, US, 54476

Company:  Greenheck Group
Date:  Jun 22, 2022

Build your Future with Us!



Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.


General Summary:

Responsible for the daily support of business unit products, and the supervision of the product support team to ensure compliance with process improvement initiatives, customer support guidelines, and strategic growth initiatives.


Principal Duties & Responsibilities:

  • Ensure daily customer service activities comply with customer service guidelines in regards to quality, coverage, and response time.
  • Provide technical support for both internal and external sales people in the areas of selection, application, and existing product support.
  • Lead process improvement activities which enhance the level of customer support the product support team provides.
  • Coordinate special design requests and special pricing with internal resources to ensure the company can meet its commitments.  Track special design requests and define product improvement projects for reoccurring requests
  • Manage the development/delivery of internal/external product training seminars.
  • Manage the resolution and tracking of field problems.  Define/coordinate long term solutions to reoccurring problems.
  • Manage literature development projects which relate to the technical support of existing products.
  • Evaluate components for quality, reliability and performance and advise engineering and purchasing as to those components which might enhance the product.


Business Unit Specific Duties & Responsibilities:

  • Oversee discounting of large jobs and work with the business unit to run cross functional reviews of these opportunities.
  • Manage product pricing and price capture initiatives.
  • Help facilitate the pre and post-sale support of strategic partnerships and hyperscale opportunities
  • Manage warranty claims to assess root cause and impact on budget, while providing appropriate and timely resolution.
  • Create cross training initiatives to develop the competencies of the product specialist team.
  • Achieve our goals that pertain to our customer care key performance metrics.


Job Qualifications: 

Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by completing a regular four-year college program.


Minimum 5 -10 years of experience required.

  • Strong analytical, communication and interpersonal skills
  • Strong computer skills. Excel, Power Point, SAP, etc
  • Must be a self-starter, who can prioritize tasks
  • Must possess strong leadership skills and excellent customer service skills


Business Unit Specific Qualifications:

  • Must have a realistic yet optimistic attitude
  • Willingness to learn the technical aspects of our products, technical aptitude preferred
  • Ability to problem solve
  • Accountable


Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.



Why join the Greenheck family?

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

Health insurance

Prescription drug benefits

Dental insurance

Paid vacations and holidays

401(k) Retirement savings plan

On-site clinic and fitness center (Schofield location)

Employee Assistance Program

Flexible spending accounts for medical or dependent care expenses

Tuition assistance

Employee Wellness Program



Want to hear more about the Greenheck culture? Take a look for yourself!



We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



Nearest Major Market: Wausau