Share this Job

Title:  Sales System Support Assistant


Schofield, WI, US, 54476

Company:  Greenheck Group
Date:  Mar 23, 2021

Build your Future with Us!



Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.



General Summary:

The Sales Systems Support Assistant will work as part of a small team to manage SAP customer master data, troubleshoot sales or order processing issues, and assist in the processing of sales related data in SAP as well as other interfacing sales systems as necessary in an accurate and timely manner. This work will span across the different sales channels and trademarks that are managed under the Greenheck Group umbrella. This is a great development opportunity for someone to learn abuot the sales side of SAP.


Principal Duties & Responsibilities:


  • Create and maintain all customer and salesperson accounts in SAP
  • Assist sales with creation, troubleshooting or processing of credit/debit memos, and additional bills in SAP
  • Monitor/process any ship date changes, carrier changes or Sales Admin Messages for Rep Net updates
  • Create and process miscellaneous shipment orders as required
  • Troubleshoot and process requests for resending of acknowledgements or invoices
  • Manage salesperson with ID# discrepancies between sales systems and update transactional data to ensure acknowledgements
  • Assist with the process of “Ship To” address changes and communicate appropriate information to shipping
  • Update SAP with Harmonized Tariff Schedules (HTS) and Country of Origin (COO) Codes on international orders with miscellaneous product line items for Compliance team
  • Monitor the DOE and GECs to troubleshoot and communicate DOE processing issues with appropriate business units for resolution
  • Manage daily reporting in multiple systems to identify and correct errors to prevent delays to production and shipping
  • Manage the RGA Scraping procedure to ensure proper invoicing to customers
  • Process Sold to changes to ensure proper reporting through different distribution channels


Job Qualifications:

  • A two-year college degree in Business or IT-related field preferred but not required
  • Previous Order Processing or Sales experience is desired but is not mandatory.
  • The ability to analyze and troubleshoot issues related to programs is required.
  • Customer service experience is required.
  • Proficient experience using Microsoft Office Suite products (Word, Excel, Powerpoint, etc.)
  • Experience with SAP, CAPS, Order Explorer and/or Docuware is a plus.


Special Notation


The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.


We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



Nearest Major Market: Wausau