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Title:  IT Support Technician (NC)


Shelby, NC, US, 28510

Company:  Greenheck Group
Date:  Oct 2, 2021

Build your Future with Us!



Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world. 




About this opportunity: 

As the IT Support Tech -  you will assess and make recommendations on hardware and software configurations, installs and maintains PC hardware, software and vendor provided systems. "Systems" may include other computer hardware and networking equipment.  You will perform diagnostics and trouble shooting and provide technical assistance and training to end users and technical staff.  You will work directly with end users and must be able to effectively communicate procedures and solutions at all levels of user experience in a professional manor.  We would need you to be able to work flexible hours to assist with computer maintenance and upgrades. Considerable initiative and independent judgement are exercised in making technical decisions. You will support this growing campus location in Shelby, NC. 


Somethings we think you should know:

  • Although we can accomodate to temporary work from home options, this role would require an onsite presence a majority of their time. 
  • Our IT team has a FUN committee! From bean bag tournaments to soup days, the culture in this IT group is unique!


What you'd be responsible for:

  • Inspect PC equipment, set up and test PC's and peripherals such as monitors, keyboards, printers, wireless accessories.  Prepare PC's for delivery and installation at users work center or shop floor.
  • Install, maintain and support operating system software, including the determination of errors and the application of corrections, as necessary.
  • Install, maintain and support network and data communication hardware and software.
  • Provide first and second level of trouble-shooting in resolving problems.  Use ticketing software to document and escalate issues to additional support teams.
  • Maintain good working relationships with manufacture vendors and support providers
  • Coordinate the work of vendor representatives assisting in system maintenance or upgrades.
  • Diagnose system hardware, software, and operator problems.  Recommend or perform minor remedial actions to correct problems based on knowledge of system operations.
  • Work with IT management to provide proper levels of customer service based on customer needs.
  • Work with remote users across corporate environment to provide support with various remote control software.
  • Schedule activities to obtain the most effective use of time.
  • Work with support personnel in all areas of IT including Networks, Desktops, Programming, Systems, and Analysis for issue resolution and continuous improvement.
  • Develop policies and procedures that outline how problems are identified, documented, assigned and corrected.
  • Attend technical conferences, formal training classes, and seminars to keep abreast of new hardware and software product developments.
  • Performs related work as required.


Qualified candidates will have: 

  • Associates Degree in related field preferred, combination of education and experience will be considered
  • +1 year of related experience is required
  • General knowledge of Information Technology concepts and procedures
  • Knowledge of computer hardware and peripherals
  • Working knowledge and experience with Windows 10 and VDI software operating systems; Microsoft Office suite.
  • Knowledge of networking with host systems and software to provide terminal emulation
  • Basic knowledge of the Internet and associated application software
  • Ability to communicate effectively both orally and in writing
  • Ability to establish effective service-oriented working relationships with IT staff and end users
  • Ability to grasp complex technical issues quickly with good retention of knowledge
  • Ability to trouble-shoot and analyze problems
  • Demonstrate a desire to remain current with new technology and concepts
  • Ability to work well under intense pressure
  • Must be able to work hours necessary to insure timely completion of projects


What you get in return as a Greenheck Group team member:
Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

  • Health insurance
  • Prescription drug benefits
  • Dental insurance
  • Paid vacations and holidays
  • 401(k) Retirement savings plan
  • On-site clinic and fitness center (Schofield, WI location)
  • Employee Assistance Program
  • Flexible spending accounts for medical or dependent care expenses
  • Tuition assistance
  • Employee Wellness Program


Learn more: Why Greenheck Group?



We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



Nearest Major Market: Jacksonville