Title: Logistics Analyst
Shelby, NC, US, 28150
Interested in working with one of the markets leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team, which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. Greenheck Group is a dynamic multi-branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.
General Summary:
This position is responsible for providing outstanding customer service, meeting customer delivery expectations, and on-time delivery. The Logistics Analyst is also responsible for a variety of Logistics office duties including processes and procedures to achieve accurate and timely shipping paperwork. This is done in support of corporate objectives for on-time delivery.
Principal Duties & Responsibilities:
- Daily interaction in support of Customer Care Team, 3PL Logistics Partner with respect to shipping status of various Sales Orders
- Print, review, and distribute outbound shipping paperwork as required
- Work with 3PL logistics partner and carriers to meet on time shipping requirements
- Processing freight claims, RGA’s, re-consignments, storage approval, detention, and various customer service requests as needed
- Tactical problem solving of day-to-day shipping issues
- Daily support of Sales with respect to cost effective freight solutions including but not limited to expedited freight quotes and expedited freight alternatives
- Support Pre and Post Shipment request from Customer Care Team
- Customer updates including tracking and POD’s
- Export documentation support
- Review and determine carrier changes
- Administrative support for Docuware, SAP
- Develop and cross-train to support all customer service office activities
Job Qualifications:
- High school diploma, or GED, is required
- Additional specialized training or schooling in supply chain management or a relevant field is preferred
- Between 1-3 years of work experience is required
- Previous experience in the transportation industry and/or warehouse operations is preferred
- Additional technical training in Supply Chain is preferred
- Moderate analytical skills are required
- Strong communication skills with both internal and external customers
- Previous ERP (enterprise resource planning) is required, SAP specific experience is preferred
Special Notation
The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.
Why join the Greenheck family?
Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:
Health insurance
Prescription drug benefits
Dental insurance
Paid vacations and holidays
401(k) Retirement savings plan
Employee Assistance Program
Flexible spending accounts for medical or dependent care expenses
Tuition assistance
Employee Wellness Program
IND123
Want to hear more about the Greenheck culture? Take a look for yourself! https://www.youtube.com/watch?v=T-AoWHyH8b0&feature=youtu.be
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Nearest Major Market: Charlotte